We prioritise the well-being and development of our apprentices by providing comprehensive support throughout our apprenticeship programme. Our approach to Safeguarding and Welfare recognises the importance of acknowledging and responding to individual experiences to provide effective support.
Our multi-faceted support structure ensures that Safeguarding and Welfare remains a top priority in our delivery. Our team consists of various staff members, including Trainers, Assessor Coaches, Designated Persons for Safeguarding, a dedicated Safeguarding, Welfare and Inclusion Lead for Volkswagen Group apprentices, and a Central Safeguarding Manager who oversees all aspects of our Safeguarding and Welfare to ensure compliance with relevant legislation and guidance. We work collaboratively to ensure that each individual can engage with their training and learning, whether at the National Learning Centre or in their dealerships.
Each member of our team has undergone Enhanced DBS checks and is trained in best safeguarding practices. They can offer direct assistance to apprentices or refer and signpost them to the appropriate staff member for ongoing support. We also work with external agencies and maintain positive relationships with organisations that offer information and guidance to promote positive outcomes for our apprentices. Our supportive environment allows individuals to approach any staff member with their concerns or queries, and our comprehensive support services enable learners to continue their education uninterrupted while receiving personalized support.
As an education provider, we strive to maintain continuity of care for our learners, particularly for those under the age of 18. We work closely with parents and guardians to provide individualised support. Our Safeguarding, Welfare, and Inclusion Lead is available to discuss any questions regarding our programme structure and the support we offer for young individuals.
Diversity & Inclusion
Every person on our apprenticeship programme is respected as an individual and we commit to consistently being a welcoming environment for all. We treat each other with respect and kindness, continually celebrating our differences and productively challenging discrimination so everyone feels safe to be who they are, without prejudice and bias. We have a strong commitment to inclusion, working with every individual learner to ensure they have the appropriate support and resources available to them throughout their apprenticeship journey. We work hard to ensure that all members of our community feel supported and recognised, we listen to our learner’s voices and aim to positively help them through their individual learning experience and ultimately achieve their qualification.
Alongside our outstanding technical programme we have a broad range of additional curriculum topics like our optional lifeskills e-learning modules and workbooks on real life issues. Monthly ‘Hot Topics’ also provide an opportunity for apprentices to learn about broader equality, diversity and inclusion subjects as well as how to keep them safe and recognise risks that may present themselves in the workplace or in their private lives.
Information, Advice and Guidance (IAG)
As part of our welfare support, we have a number of external charities and organisations that we can signpost to for Information, Advice and Guidance (IAG). This information is essential as part of our ongoing education and support for learners and staff alike. From mental health and wellbeing services to support for individuals with caring responsibilities, learners can seek support that is tailored and relevant to their own circumstances. This extensive list offers appropriate external support options, and direct route to a variety of care providers. As providers of training to the Automotive sector we have a particularly close relationship with BEN, the support charity that are there specifically for the automotive industry.
To find out more about what BEN offer please click here.